Playground

A collection of writing, side projects, experiments and old projects I've accumulated over the years.

Retail Chat Interface

Designing human expertise at scale - chat commerce platform that helped millions of shoppers get expert answers at the moment of purchase.

Workflow Collaboration

Led discovery and design for collaboration features that cut product launch times by 60% and drove 6% MoM growth by solving how internal teams and external agencies work together on product content.

Educational Mobile App

Designed a multi-user educational app during COVID-19 that reached 80,000 downloads and top-20 in Education before pivoting to a tutoring marketplace generating $75K MRR.

Salsify Retail Insights

Data-driven commerce intelligence platform helping brands understand performance across retail channels.

Balto Call Explorer

Real-time agent guidance platform providing insights and coaching to call center agents.

Balto Copilot

AI-powered conversation assistant providing intelligent coaching to call center agents in real-time.

Practice Round

A playground project exploring practice and skill development through interactive design.

Sensive

A project exploring sensory design and user experience through interactive elements.

Books

A curated collection of books that have shaped my approach to design, product development, and leadership.