Diego Fernandez — Portfolio
About
Hello stranger. I'm a designer based in New York City. I'm a tinkerer at heart. I get curious about how things work and end up obsessing over making them easier to use.
I've been building products at early-stage startups for about 12 years, usually as one of the first designers in the room.
Work
At Balto, I built the design and research practices from the ground up. I sit across from engineers and PMs and dig into contact center products together. My most recent project helped QA analysts get through twice as many calls in the same amount of time.
At Salsify, I led design for the Content Activation product line and shipped collaboration features that helped one early adopter cut their time-to-market by 60%. I also built the Habanero Design System, which cut the time from design to shipped code.
I joined ChatID as the 8th employee and first in-house designer. I turned the product from a proof of concept into something Walmart, Target, and Office Depot wanted on their sites. We scaled Chatbar to connect millions of shoppers with brand experts at the moment of purchase. 3x higher conversion, 34% less cart abandonment, 20% fewer returns. Acquired by Salsify in 2018.
Other Projects
A Figma plugin Rolando and I built because we wished it existed. Synced design updates in real-time across team workflows. Launched on Product Hunt and iterated into a project management platform.