Diego Fernandez — Portfolio
About
Hello stranger. I'm a designer based in New York City. I'm a tinkerer at heart, and I use my curiosity to make technology more approachable for the people who use it.
I've been building products at early-stage startups for about 12 years, usually as one of the first designers in the room.
Work
At Balto, I built the design and research practices from the ground up. I lead as a hands-on collaborator, working closely with engineering, product, and leadership to modernize contact centers. My most recent work helped QA analysts evaluate calls twice as fast without sacrificing accuracy.
At Salsify, I led design for the Content Activation product line and shipped collaboration features that helped one early adopter cut their time-to-market by 60%. I also created the Habanero Design System, which sped up how quickly we moved from design to development.
I joined ChatID as the 8th employee and first in-house designer. I built the product from a proof of concept into something major US retailers like Walmart, Target, and Office Depot wanted on their sites. We scaled Chatbar to connect millions of shoppers with brand experts at the moment of purchase. 3x higher conversion, 34% less cart abandonment, 20% fewer returns. Acquired by Salsify in 2018.
Other Projects
A Figma plugin Rolando and I built because we wished it existed. Synced design updates in real-time across team workflows. Launched on Product Hunt and iterated into a project management platform.